main img about

main img about

About Us

Retail Mystery Shopping Australia (RMSA) is a proudly Australian-owned and operated provider of mystery shopping and related services. RMSA's executive team has over 45 years of consulting and field experience with high profile companies in Australia and the USA.

RMSA emerged in 2001 as the first completely web-based mystery shopping company in Australia. Our client base grew quickly as we demonstrated an ability to provide detailed, real-time information electronically. We pioneered a 48-hour turnaround of reports, which has become industry best practice. Our biggest achievement, however, has been combining speed with accuracy and quality of results. This has enabled us to build a diverse client list ranging from smaller boutique companies to large prestige brands, as well as working within Australia's top 10 companies.

We are rewarded with the knowledge that we lead our industry in service quality and value for money, based on client feedback. As such, we have quickly grown to be one of the largest mystery shopping companies in the country. We continue to leverage our technological abilities to provide best value for money to our clients. Our aim is to implement programs that help our clients improve their businesses and bottom line.